Job Summary: The position is responsible to coordinate, develop and update the various Repair Options for E&T & CI and to be in
-line with standard jobs. Support, analyze and coordinate Service Excellence Performance and processes to support Service Operations across all the branches.

Key Accountability , Responsibility:
  • Develop Repair Options for creating flat rate repairs through Cat Service Option Collaborator (SOC)
  • Develop PM Parts for CVA PM Agreement offerings through SOC
  • Co-ordinate the use of Repair Options and PM Parts
  • Develop feedback process to improve the accuracy
  • Responsible for the training and support of SOC and Calculator
  • Liaise with Product Support Marketing to determine future Repair Options and PM that are not yet available in the calculator
  • Produce work order reports to measure RO and PM variances between quote and actual cost, and investigate source of variation
  • Assist in developing Service Excellence Performance such as WIP, CVA PM Efficiency and Accuracy, Repair Option Efficiency, WO Data for Service, WO Parts Planning
  • Assist in all other service reports, tasks and analysis
  • Liaise with IT to incorporate service reports in Tableau for easy access and monitoring.
  • Assist the branches in their related inquiries and issues.
  • Assist in creating the Performance Dashboards related to Work Order Management that includes but not limited to WIP, Technicians Hours Utilization, Standard Job Performance, Technicians Productivity, Repair Options Performance, and Total Maintenance & Repairs Contract Performance.
  • Assist in building Monthly, Quarterly and Yearly Work Order Details reports.
Company policies & procedures             
  • Ensure all departmental activities are carried out in accordance with the relevant standing instructions and other company policies.
 Product brand & Al-Bahar image
  • Promote and conduct business professionally in order to protect the integrity of Caterpillar brand and Al-Bahar image.
QHSE policy & procedures
  • Promote safety awareness and ensure compliance to HSE policy to maintain a hazard and incident free environment.
  • Promote awareness of the significant environmental aspects and related actual or potential environmental impacts associated with the work.
  Qualification and Experience:
  • Bachelor’s Degree in Mechanical, Industrial OR Electrical Engineering
  • 5 Years of relevant Working Experience
  • Mechanical and Electrical background of various CAT machines and generator set systems, System Operations, Testing and Adjusting and Preventive Maintenance Manual
  • Good knowledge in MS Office programs – Excel, Word, PowerPoint and Visio
  • Ability to analyze large data & make reports according to the requirements
  • Good knowledge in DBS Work Order and Parts System
  • Good knowledge in Cat systems, programs and websites – SIS, TMI, SIMs etc.
  • Preferably with CAT dealership experience.
  • Excellent verbal and written communication skill.
  • Has initiative and can work well with different people
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